Updated April 28th, 2020

Our latest update:

As we continue to receive updates from both the Oklahoma Veterinary Medical Board and the Governor, we are changing and adapting our protocols.

We have been given the okay to resume performing all surgeries.  This means we can now schedule those dental cleanings, spays, neuters, and mass removals that we were previously having to postpone.  If you would like to schedule a surgery for your pet, please give us a call.

We will also be reopening our grooming soon.  We will add a post about it as soon as you can start calling to schedule those appointments.

While we rework our staffing schedule to adapt to the new changes, we will start scheduling nail trim and anal gland appointments as well.  We will have a limited number of spots daily for these appointments, and we will not be accepting these as “walk-ins”, so please make sure you call to schedule your pet if you need to get them in.

We are also asking at this time, that if you need to get in to be seen for anything that you call and schedule an appointment.  Having scheduled appointments allows us to properly sanitize between each patient.  If you show up without an appointment, if we are able to work you in, we will, but you may be asked to either schedule a time to come back or drop your pet off so we can work them in between appointments as soon as the Veterinarian has time.

At this time, with the risk still being present, we will continue to keep our lobby closed to clients until we feel it is safe to allow people back into the building.  We appreciate your continued patience and understanding as we operate in such a way that we can keep not only our staff, but our clients safe as well.  Please make sure when you visit, you have your phone with you as this is how we are communicating with our clients.  When you arrive for your appointment, we ask that you stay in your car and either call or text us, and we will let you know when we are ready to meet you in our entryway to bring your pet in.

If you would like to schedule an appointment, please call us at 918-481-1693.  Thank you for being so patient with us!

 

Updated April 14th, 2020

Our Latest Update:

Texting is now available!  You can text our normal business number.  If it is not an emergency situation we will get back to you as soon as possible.  We will also only be replying to text messages during our normal business hours.

We are limiting our Saturday hours to 8:00 am to 12:00 pm.  Due to limited staff, we will also be suspending our Saturday afternoon boarding pickups and drop-offs as well as any Sunday boarding pickups and drop-offs.  We are also suspending our grooming services at this time.  This includes appointments with the groomers, baths with the technician staff, nail trims, and anal gland expressions.

We understand that there may be other vet clinics and groomers that are still performing these services.  Based on the instructions from the Oklahoma Veterinary Medical Board, Governor Stitt, and to ensure the safety and health of not only our staff members but our clients as well, we are doing everything we can to limit contact with individuals by not performing non-emergent procedures.  This means that if it isn’t an emergency situation or something that could affect the overall health and wellbeing of your pet, we urge you to consider postponing these appointments.  Every individual you come in contact with has the potential to spread COVID-19, even if they aren’t exhibiting symptoms.  We love our clients and your pets, and we would hate to risk your safety and health at this time.

Surgical procedures will be assessed on a case by case basis.  We are limiting our surgical procedures to emergent procedures.  If delaying the procedure does not cause any harm or pain to the animal, then we will postpone these as well.  Again, we are doing this based on the instruction of the Oklahoma Veterinary Medical Board as well as Governor Stitt’s recommendation to halt all non-emergency procedures in order to preserve protective equipment for our human healthcare workers.  The majority of the protective equipment that we use is very similar if not the same that Human Healthcare workers are desperately in need of to keep themselves protected from COVID-19 while they are treating people who are sick.  By limiting our non-emergent procedures, we are leaving these items available to our human healthcare counterparts to keep everyone safe.

We are making these changes to try and do the best we can to keep everyone healthy and safe during these difficult times.  We appreciate your understanding and we can’t wait to go back to “normal” business protocols.  But in the meantime, stay safe and stay healthy!  We will see you on the other side!

 

March 24th Update at 3:00 pm

Our Latest Update:

Due to the increase in the number of positive cases, we are moving to a curbside only model for all appointments going forward.  We understand that times are stressful, and we want to do everything we can to help alleviate some of this stress.  We feel like implementing curbside appointments will be in the best interest of our client’s health and safety as well as the health and safety of our staff members.

Our first and foremost priority is to keep everyone safe and healthy.  So if you have experienced any symptoms in the past 24 to 48 hours.  Please call and reschedule your appointment for a minimum of two weeks out.  Symptoms include dry cough, shortness of breath, fever, tiredness.

What does this mean going forward?

When you schedule your appointment, we will ask for an email or text number to send you an online form that you can easily fill out.  Once completed, this form will be emailed to our front desk.  The links to these forms can also be found at the bottom of this page as well as pinned to the top of our Facebook page.

Next, we ask that all dogs are put on a leash, and all cats are in carriers for every appointment.  When you arrive for your appointment, we will have you call the clinic at 918-481-1693.  We are working on getting texting set up and will update when it is available.  We will then have a technician speak with you on the phone to verify any information we need or ask you any further questions we feel are necessary to get a full history on your pet.  We will then ask you to meet us in the vestibule.  At this time, we will put one of our slip leads on your pet and ask that you remove their collar and leash, and then ask that you return to your car.

What happens next?  The veterinarian will review the history form you previously filled out and then perform a full exam on your pet.  Once an exam has been performed, the veterinarian will call you with any recommendations for your pet.  Any diagnostics or treatment will be performed as approved.  When we have finished, the Veterinarian or Registered Veterinary Technician will call you again to go over any discharge instructions for your pet.  You will then speak with a receptionist who will take payment over the phone.  If you are paying with care credit, you will be able to visit the pay my provider link that is listed on our website at www.chimneyhillstulsa.com/payment-options It will be the first link for care credit on that page, and the icon will say pay my provider.  You will then be emailed an invoice immediately following your visit.

We will then ask you to meet us in the vestibule again.  You will then put the leash and collar back on your pet as we remove the slip leash.  Within a few hours of your visit, you will receive a detailed report of your pet’s visit.

At this time, we will still be doing grooming appointments and boarding appointments.  For the time being, we will no longer be offering Saturday afternoon or Sunday pick up and drop off times for boarders.  These appointments will also be done curbside as well.  The boarding and grooming forms can also be found on our website on the COVID-19 update page, as well as pinned to the top of our Facebook page.

If you are in need of a prescription refill or need to pick up food, please call ahead so we can set aside your items.  When you arrive, please stay in your car and call us at 918-481-1693.  We will take payment over the phone, email you your invoice, and then bring your items to the car for you.  We also ask that you try to give us at least 48 hours’ notice for any refills of medications or food.  Some items are a little harder to get due to the current situation.  If you are able to wait for 4 or 5 days, we urge you to use our online pharmacy.  You can visit our online pharmacy at www.chimneyhillstulsa.vetsfirstchoice.com

We will no longer be scheduling appointments for nail trims or anal glands to help limit as much contact as we can.

We appreciate your understanding and cooperation as we implement these new policies and procedures.  This will go into effect starting Wednesday the 25th.